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What is CRM?

Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media.

CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.

For sales managers, CRM cloud apps provide real-time visibility into their team’s activities so they can forecast sales with confidence. For sales reps, CRM cloud apps make it easy to manage customer information so reps spend less time handling data and more time with customers.

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posted May 14, 2015 by anonymous

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What is CRM?

Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.

What is ZOHO CRM?

Zoho CRM is a Software as a Service (SaaS) solution that delivers complete CRM functionality at a fraction of the price of other offerings. With Zoho CRM you can manage all your Sales, Marketing, Customer Support & Service, Inventory Management and Email within in a single business system.

More About CRM

Customer refers to an entity that acquires or consumes goods or services from a desired firm (through the process of purchasing or renting) for a mutually decided price and has the ability to choose between different products and suppliers. In this sense a customer is also known as client, buyer, purchaser or user of the products/services delivered or provided by a firm or organization also called the supplier, seller or the service provider.

Relationship in business refers to a state involving mutual dealings between people or parties. It involves interactions with customers or prospects to better understand their requirements and to build an expectation through different channels of communication. The more one interacts, the more chances of building a strong business relationship on the grounds of proper understanding of customers.

Management refers to managing of customer interactions. This does not merely mean customer support but in its true sense aims at mobilizing the entire organization towards management of all interactions with the customers, thus involving a customer-centric thinking and acting.

Zoho CRM is an On-demand Customer Relationship Management (CRM) software for managing your customer relations in a better way. Zoho CRM software helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.

Some of the CRM Modules:
1)Sales Force Automation
2)Marketing Automation
3)Customer Support
4)Inventory Management
5)Data Analytics

Getting Started With ZOHO CRM


What is Hipergate ?

Hipergate is a web based application suite for CRM. The purpose of the suite is to cover a wide range of functional needs at any given organization. hipergate is multi-tenant and can be used for a single company, for a company group or as Software as a Service.

  •  Is 100% Free Software.
  •  It is the only Java based Open Source CRM with such a wide functional coverage.
  •  Runs on all common databases and operating systems.
  • It is suitable for SaaS.
  • Has support for multiple languages.
  • Proffesional services and support are available.
  • Is well documented.

Main Features

  1. Customer Management
  2. Workgroup Tools
  3. Projects and Incidents Management
  4. Marketing campaigns
  5. e-Mail Marketing
  6. Virtual Shop
  7. Virtual Disk
  8. Training Management

 Video for How to use Hipergate





What is Salesforce?

Salesforce Inc. is a global cloud computing company headquartered in San Francisco, California. Though best known for its customer relationship management (CRM) product, Salesforce has also expanded into commercial applications of social networking through acquisition.

Service in Salesforce's customer relationship management (CRM) service is broken down into several broad categories:

1)Sales Cloud
2)Service Cloud
3)Data Cloud
4)Collaboration Cloud and
5)Custom Cloud

Advantages for Salesforce

1)Strong market leadership.
2)Industry leading help and online training support.
3)Simple user interface that is well received by users new to online systems.
4)Multiple industry specific or vertical market solutions – although somewhat light in terms of deep functionality.

Disadvantage for Salesforce

1)Overly simple user interface that is quickly outgrown by experienced users.
2)Marketing management functionality is extremely limited.
3)Dashboards may not reflect the application security for specific users without significant administration effort.
4)No Service Level Agreement provided in standard contract.
5)Data center reliability has been questioned and several major interruptions in service have been widely publicized.

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What is Appcelerator?

Appcelerator is a privately held mobile technology company based in Mountain View, California. Its main products are Titanium, an open-source software development kit for cross-platform mobile development, and the Appcelerator Platform, an enterprise software suite for mobile app development, testing, deployment, and analytics.

What is Titanium?

Titanium is an open-source framework that allows the creation of mobile apps on platforms including iOS, Android, Windows Phone, BlackBerry OS, and Tizen from a single JavaScript codebase.

This framework is coded to give developers an integrated environment to create an extensive range of mobile apps. It is based on JavaScript and entails HTML5, CSS3 as well as jQuery.

Architecture for Titanium

Architecture Image

Features of Titanium Framework Development

  1. Enabled with JavaScript SDK
  2. Entails Trending Web Technology
  3. Supports Multiple Platforms
  4. Ensures Native Support

Advantages of Titanium App Development

  1. Easy to Learn and Deploy
  2. Easily Available
  3. Easy-to-Access Native Features
  4. Simplified Coding Structure
  5. Superb performance
  6. Deliver Quick Prototype

Video for What is Appcelerator Titanium?


What is Bug Tracking?

A bug tracking system or defect tracking system is a software application that keeps track of reported software bugs in software development projects.

Bug tracking is a process used by quality assurance personnel and programmers to keep track of software problems and resolutions.

A bug tracking system is normally put in place to store information about reported bugs. This type of issue-tracking system provides a clear, centralized overview of development requests and their corresponding states.

Common Benefits for using Bug Tracking

  • Everyone can look at the software to understand how many bugs are left to fix.
  • People seeing issues can look to see if they have already been found.
  • A common source of bug data can make triaging the bugs as a group easier.
  • Bug tracking software allows people at all levels of the product (dev, test, pm, management) to see a common view of the world.

Some of the most popular Bug Tracking Software

  1. Bugzilla
  2. JIRA
  3. Mantis
  4. Trac
  5. Redmine
  6. HP ALM/Quality Center
  7. FogBugz
  8. IBM Rational ClearQuest
  9. Lighthouse
  10. Zoho bug tracker
  11. The Bug Genie
  12. BugHost
  13. DevTrack
  14. BugNET
  15. eTraxis

Small Video for Bug Tracking


What is JSF?

JavaServer Faces (JSF) is a Java-based web application framework intended to simplify development integration of web-based user interfaces. JavaServer Faces is a standardized display technology which was formalized in a specification through the Java Community Process.

JavaServer Faces (JSF) is a MVC web framework that simplifies the construction of user interfaces (UI) for server-based applications by using reusable UI components in a page.JSF provides facility to connect UI widgets with data sources and to server-side event handlers

Benefits for JSF

  • Providing reusable UI components
  • Making easy data transfer between UI components
  • Managing UI state across multiple server requests
  • Enabling implementation of custom components
  • Wiring client side event to server side application code

JSF Architecture


Video about JSF Framework