Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media.
CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.
For sales managers, CRM cloud apps provide real-time visibility into their team’s activities so they can forecast sales with confidence. For sales reps, CRM cloud apps make it easy to manage customer information so reps spend less time handling data and more time with customers.
Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.
What is ZOHO CRM?
Zoho CRM is a Software as a Service (SaaS) solution that delivers complete CRM functionality at a fraction of the price of other offerings. With Zoho CRM you can manage all your Sales, Marketing, Customer Support & Service, Inventory Management and Email within in a single business system.
More About CRM
Customer refers to an entity that acquires or consumes goods or services from a desired firm (through the process of purchasing or renting) for a mutually decided price and has the ability to choose between different products and suppliers. In this sense a customer is also known as client, buyer, purchaser or user of the products/services delivered or provided by a firm or organization also called the supplier, seller or the service provider.
Relationship in business refers to a state involving mutual dealings between people or parties. It involves interactions with customers or prospects to better understand their requirements and to build an expectation through different channels of communication. The more one interacts, the more chances of building a strong business relationship on the grounds of proper understanding of customers.
Management refers to managing of customer interactions. This does not merely mean customer support but in its true sense aims at mobilizing the entire organization towards management of all interactions with the customers, thus involving a customer-centric thinking and acting.
Zoho CRM is an On-demand Customer Relationship Management (CRM) software for managing your customer relations in a better way. Zoho CRM software helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.
Some of the CRM Modules:
1)Sales Force Automation
Appcelerator is a privately held mobile technology company based in Mountain View, California. Its main products are Titanium, an open-source software development kit for cross-platform mobile development, and the Appcelerator Platform, an enterprise software suite for mobile app development, testing, deployment, and analytics.
What is Titanium?
JavaServer Faces (JSF) is a Java-based web application framework intended to simplify development integration of web-based user interfaces. JavaServer Faces is a standardized display technology which was formalized in a specification through the Java Community Process.
JavaServer Faces (JSF) is a MVC web framework that simplifies the construction of user interfaces (UI) for server-based applications by using reusable UI components in a page.JSF provides facility to connect UI widgets with data sources and to server-side event handlers
Benefits for JSF
Providing reusable UI components
Making easy data transfer between UI components
Managing UI state across multiple server requests
Enabling implementation of custom components
Wiring client side event to server side application code