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Service Desk Management Opportunity with Accenture (1-3 Years)

+2 votes
119 views

Job Type

Not Specified

Min Experience

0 Yr

Max Experience

20 Yr

Location: Bangalore, Gurgaon, Kolkata

Job Description:
We are currently looking for professionals with 1+ years of experience and who can fulfill the following criteria:

Must Have:
1.Very good communication skills on spoken and written English
2. Need to have a neutralized accent.
3. Remote desktop Troubleshooting
4. Incident Management knowledge
5. 1 to 2 years of service desk or related contact center working experience

enter image description here

Good to Have:
1. ITIL foundation trained
2. MCDST certification
3. Typing speed of 40 words per minute with an accuracy of 90%.

How to Apply:

Please log in or register to check.

About Company

Accenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013.
posted Apr 1, 2014 by anonymous

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Location: Bangalore/Gurgaon/Kolkata

ELIGIBILITY:
- Degree: BE/BTech (All Streams) / MCA from 2014 batch
- Eligibility Score: Minimum 60% and above at highest degree level
- Exception for Maharashtra region colleges/universities: 55% and above at highest degree Level
- Backlogs: No standing backlogs
- Good pH score
- Students who have undergone IT training in areas like Unix / Oracle/ MySQL / Routers, Switches, Firewall etc (ex Cisco) . Please update the same by logging into your account and visiting Profile->Professional Tab and filling up the certifications and skills section

Accenture

Successful applications will work with Accenture Infrastructure Outsourcing (IO). IO Global Delivery is responsible for the day-to-day provision of long-term infrastructure outsourcing services to multiple clients as part of a global shared team. IO provides the ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security, telecommunications networks, etc.), allowing companies to focus on their core business and competencies.

KNOWLEDGE AND SKILLS:
- Good Attitude and willingness to learn
- Good communication (written and oral) and interpersonal skills
- Ability to be flexible and work analytically in a problem-solving environment
- Familiarity with Networking concepts Routers, Switches, Firewall etc.

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Job Description: India Software Labs (ISL) is one of IBMs premier product development and innovation centers in the world. ISL focuses on developing products, technology and solutions for IBMs Software Group. It delivers innovations and thought leadership that drive significant revenues for the IBM Company. ISL contributes to IBMs software portfolio across the following domains: Smarter Analytics Social Business Security Big Data Application Integration Smarter Cities Business Process Mobile Smarter Commerce Cloud and Smarter Infrastructure Expert Integrated Systems.

IBM Logo

Roles & Responsibilities: Candidate will be involved in Developing new ETL and Reports using Datastage and Cognos. Execute assigned tasks, depending on the job function, on time and with high quality. Demonstrate abilities and initiatives to learn and improve on technologies in the relevant domain. Learn, grasp, and understand complete life cycle of the project.

Skills Required: Knowledge of software development/ life cycle process Strong product development / quality process skills Mid to strong database skills highly desirable Mid to strong UNIX skills highly desirable

Experience Required: 0 ~ 12 months

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