top button
Flag Notify
    Connect to us
      Facebook Login
      Site Registration

Search a Job

Keywords: Freshers - Java - C++ - C - Testing - PHP - SQL - Linux - .NET - JavaScript - J2EE
Locations: Bangalore - Mumbai - Delhi - Chennai - Kolkata - Hyderabad - Pune
Facebook Login
Site Registration

HCL Technologies Limited hiring for Freshers(Bangalore)

+3 votes

Job Type

Not Specified

Min Experience

0 Yr

Max Experience

20 Yr

Location : Bangalore
Last Date : 04 Dec 2013

Qualification :
Students from 2013 B.E/ B.Tech - (CS/ IT/ EEE/ ECE/ E&I)/ BCA/ BSc- ( CS/ IT/ Mathematics/ Statistics ) having 60% and above throughout academics.

Job Responsibilities :
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and escalations
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Skills :
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE
Should have good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCLs value and its methodology

Apply Here

posted Dec 4, 2013 by anonymous

  Help Others, Promote This Job
Facebook Share Button Twitter Share Button LinkedIn Share Button

Related Jobs

Job Title : Trainee (Technical Support)
Job Location : Delhi

Qualification :
BE / B.Tech (CS/IT/EEE/ECE/E&I) / BCA / B.Sc (CS/IT/Mathematics/Statistics)
Experience : Freshers (2013 Batch)

Job Description :
Technical Support
60% throughout in academics
No current backlogs
Good Communication Skills.

Walk In Details :
Date : 18th November 2013
Time : 9AM

Venue :
Maharaja Agrasen Institute of Technology (MAIT),
PSP Area,
Plot No 1, Sector 22,


Eligibility : BE/B.Tech
Location : Noida
Last Date : 18 Nov 2013

Qualification :
BE/ B.Tech candidates from 2012/ 2013 batches .

Job Description :
To provide support on multiple product services like IT (Laptop , Desktop, Tablet), Telecom products, Home Appliances. The inbound calls would include technical and non technical both.

Job Responsibility :
Responsible for handling the issues from the customer.
Take inbound based voice calls.
Resolve the issues and provide trouble ticket to the customer.
Make entries in the CRM regarding the issue and the resolution offered.
Update the CRM on a daily basis.
Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.
Requirements :
Excellent Communication in English & Hindi (Read, write & Speak)
Desired Candidate Profile :
Excellent Communication Skills with an ability to convince.
Effectively introduce products & services.
Understand customer tones & be deft in handling customer queries.
Problem solving skills.

Apply Here

Contact Us
+91 9880187415
#280, 3rd floor, 5th Main
6th Sector, HSR Layout
Karnataka INDIA.