Eligibility : BE/B.Tech
Location : Noida
Last Date : 18 Nov 2013
BE/ B.Tech candidates from 2012/ 2013 batches .
Job Description :
To provide support on multiple product services like IT (Laptop , Desktop, Tablet), Telecom products, Home Appliances. The inbound calls would include technical and non technical both.
Job Responsibility :
Responsible for handling the issues from the customer.
Take inbound based voice calls.
Resolve the issues and provide trouble ticket to the customer.
Make entries in the CRM regarding the issue and the resolution offered.
Update the CRM on a daily basis.
Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.
Excellent Communication in English & Hindi (Read, write & Speak)
Desired Candidate Profile :
Excellent Communication Skills with an ability to convince.
Effectively introduce products & services.
Understand customer tones & be deft in handling customer queries.
Problem solving skills.