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HCL Infosystems Ltd hiring for the position of Associate (Noida)

+2 votes
374 views

Job Type

Not Specified

Min Experience

0 Yr

Max Experience

20 Yr

Eligibility : BE/B.Tech
Location : Noida
Last Date : 18 Nov 2013

Qualification :
BE/ B.Tech candidates from 2012/ 2013 batches .

Job Description :
To provide support on multiple product services like IT (Laptop , Desktop, Tablet), Telecom products, Home Appliances. The inbound calls would include technical and non technical both.

Job Responsibility :
Responsible for handling the issues from the customer.
Take inbound based voice calls.
Resolve the issues and provide trouble ticket to the customer.
Make entries in the CRM regarding the issue and the resolution offered.
Update the CRM on a daily basis.
Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.
Requirements :
Excellent Communication in English & Hindi (Read, write & Speak)
Desired Candidate Profile :
Excellent Communication Skills with an ability to convince.
Effectively introduce products & services.
Understand customer tones & be deft in handling customer queries.
Problem solving skills.

Apply Here

posted Nov 18, 2013 by anonymous

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Location : Bangalore
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Qualification :
Students from 2013 B.E/ B.Tech - (CS/ IT/ EEE/ ECE/ E&I)/ BCA/ BSc- ( CS/ IT/ Mathematics/ Statistics ) having 60% and above throughout academics.

Job Responsibilities :
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Skills :
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE
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Able to handle unforeseen situations
High level of acceptance
Can drive HCLs value and its methodology

Apply Here

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Job Title : Trainee (Technical Support)
Job Location : Delhi

Qualification :
BE / B.Tech (CS/IT/EEE/ECE/E&I) / BCA / B.Sc (CS/IT/Mathematics/Statistics)
Experience : Freshers (2013 Batch)

Job Description :
Technical Support
60% throughout in academics
No current backlogs
Good Communication Skills.

Walk In Details :
Date : 18th November 2013
Time : 9AM

Venue :
Maharaja Agrasen Institute of Technology (MAIT),
PSP Area,
Plot No 1, Sector 22,
Rohini,
Delhi

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