# How much cancellation fee will Mr. Tom pay and what will be the new order value?

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Mr. Tom purchased 3 x GPS Cat Collar from Firestorm.com store. The total item value of his order is \$146.85 and the shipping charge is \$4.95 (Shipping charges are only refundable when customer cancels the full order). Total order value \$151.80. After the purchase, Mr. Tom had a change of mind and informed you via email support portal that now he only wants 1-piece GPS Cat Collar. According to Firestorm Store’s Refunds & Returns policy, to cancel an item customer will be charged 25% of its canceled item value as a cancellation fee.
How much cancellation fee will Mr. Tom pay and what will be the new order value? How much money will be refunded to Mr. Tom’s account?

posted Apr 7
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## 1 Answer

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\$146.85 item price --> 2*146.85/3= 97.9 price of cancelled items
\$97.9*0.25= \$24.48 cancellation fee
He will get a refund of \$97.9*0.75=\$73.42
4.95 shipping is not refundable
New order value --- \$151.80-\$73.42= \$78.38

answer Apr 8

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