top button
Flag Notify
    Connect to us
      Site Registration

Site Registration

Senior Support Engineer at Turaco Mobile Limited

+1 vote



Job Type

Not Specified

Min Experience

0 Yr

Max Experience

20 Yr

Qualification & Certification Required

  • BE/BTech/MCA or Degree from a Premier Institute
  • Networking diploma

Primary Responsibility

  • Support and IT related tasks with handling 24X7 needs attitude.
  • Work with different teams to resolve technical issues. Manage and maintain product, staging, and other servers.
  • Manager and maintain all Common software products and provide IT support for Email, Document repositories, Backups, etc.
  • Talk to various teams on the technical issues and maintain high satisfaction levels for client with high turnaround SLAs and manage with high availability of servers
  • Ability to maintain, manage and resolve various issues based on severity and priority.
  • Work in tandem with business team to support revenue enhancement.
  • Co-ordination with Engineering and QA for day to day Operational Issues and own till resolution.
  • Maintain the trackers (Ex- Issue, Bug, release, Task Management).
  • Understand support process including management of UAT test cases, roll-out, reversals, Server/System maintenance.
  • Take initiative to automate procedures.

Technical Skills

  • Linux (Admin)
  • MySQL (DB config, Installation, SQL and Backup)
  • Mongo DB (Preferred)
  • Installation and maintenance of TOMCAT, Apache etc.
  • Exposure to SMS Application (A2P, P2A), USSD (Manage/Coordinate with VAS systems)
  • WAP System Exposure
  • Mobile Application Testing.
  • Scripting Python/Shell
  • Networking knowledge.

Experience & Soft Skills Required

  • 3-5 years work experience in Linux and generic Support
  • Experience in Telecom Industry (and VAS in specific - SMS, USSD, WAP, APP) is preferred.
  • Experience & Attitude for Support and IT related tasks for 24X7 needs.
  • Experience in Scripting (shell/pearl)
  • Constant need to close support activities and ability to think out-of-box
  • Excellent Communication skills (documentation and spoken).
  • Eye for detail.
  • Deadline and targets/results/end-product.

Information Security Responsibilities

  • Adhere to the information security policies and procedures of the Company.
  • Report security incidents to the concerned authorities.
  • Access only those information that is authorized.
  • Do not get involved in malicious activities or engagements that spread hatred, violence etc. over the internet.
  • Ensure that customer’s information is of prime importance and protected at all times.
  • Do not disclose business information to anybody including your friends, relatives, social networking sites, or chat rooms

About Company

We Turaco Mobile Pvt Ltd. are a product based exciting Startup. We are providing managed service to major Telecom Companies and trying to launch our service with an esteemed European Telecom Giant.

For more details visit through
posted Feb 16, 2015 by Turaco Mobile Pvt Ltd.

  Help Others, Promote This Job
Facebook Share Button Twitter Share Button LinkedIn Share Button

Related Jobs

Required Skills
B.E / B.Tech / MCA / M.Tech
4 to 6 years of experience in JAVA)
Should have an experience in mentoring including code reviews, etc.
Candidate must be a good team worker, should have proven organization, communication and follow-up skills, be self-motivated with an ability to stay on deadline in complex, multi-staged projects and to work on more than one project at a time
Knowledge in Agile methodology will be a plus

Turaco Mobile

Primary Responsibility & Skills required
Responsible to capture, organize, categorize and document technical requirements, develop functional and technical specifications, build and manage code using standard defined specifications and conduct unit testing.
Responsible for development of superior n-tiered Java and J2EE applications
Should be able to handle small team as needed
Possess very good knowledge of client server and internet systems architectures,
Strong understanding of various design methodologies and object oriented environments/concepts
Ability to convert requirements to good application design and develop POCs if required.
Should have sound understanding of Computer Science basics, data structures and algorithms.
Should have strong understanding of Core Java, Java collections framework, JDBC etc.
Should preferences for hands on experience of HTTP based Web applications, Tomcat, JSP, Hibernate, Servlets, Database like Oracle/MySQL/MongoDB or other BigData
Strong preference to have work exepriennce in Java & UI Query/HTML/ JSP
Knowledge in frameworks like JMS, Executor framework, Spring, Struts, JQuery will be a strong plus


We are looking for experienced "Java Developer" for our team with following experiences and skill

Qualification: Graduate / Prost Graduate in Engineering
Experience: 5-9 years
Industry: Telecom Domain

Language/Framework/DB : Java/ J2EE/ MYSQL/ PHP/ Python etc..
Good understanding of : Java, J2EE, Mysql, web, Data structure, Network Management etc..
Good Understanding of software development process, Telecommunication/
Networking product development experience will be added value

Experience with following technologies and disciplines associated with
online systems will definitely be a plus:
Ø Network Management
Ø Distributed Computing
Ø Fault Tolerance Architecture
Ø Performance Tuning
Ø Load balancing
Ø Runtime Upgrades

Call me on mobile : 8951532300