Qualification: Bachelors / Master’s Degree, Diploma
Experience: 0-2 YearS
Skills: Understanding the basic ITIL framework and adherence, Excellent Communication and analytical skills, Problem solving & Team work skills
Daily monitoring and assignment of the Request Managements along with SLA monitoring.
Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
Applies communication skills to provide service, coordinate information and collaborate with others.