Job Role: Software Engineer Trainee
Qualification: Bachelors / Master’s Degree
Functional Area: Application Programming, Maintenance
Knowledge of Support Tools like Service Now, HP Quality Center, Exposure to MS Excel, ITIL Process Knowledge for Incident Management and SLA management, Excellent written and verbal communication skills.
Should be able to create reports using MS Excel and follow support processes.
ITIL Process knowledge for Incident Management, Releases and SLA management.