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Trading and RMS Executive SAS Online

+1 vote



Job Type

Not Specified

Min Experience

0 Yr

Max Experience

20 Yr

- 2014 batch BE/BTech (ALL branches)
- Good academic record
- Good pH score

Last date:
10 Sep 2014

Candidates would be required to trade in various market segments on behalf of clients of SAS Online. Further they would be required to manage risk associated with these positions and lastly handle client queries related to Surveillance and Margins.

SAS Online is an e-commerce startup in the financial services space . In the one year of operations SAS Online has acquired 3200+ traders present across 540 cities in India . We are looking to recruit candidates passionate about working in the capital markets for Trading and Risk Management profiles.

How to Apply:

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posted Aug 28, 2014 by anonymous

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Role Overview
Responsible for providing telephone diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Responds to customer technical problems/issues related to hardware, software and networking via phone.

Dell Logo

Role & Responsibilities
 Assists customers by diagnosing problems and providing resolutions for technical service
 Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
 Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
 Identifies, researches and provides input on unique or recurring customer problems.
 Remains knowledgeable of Dell’s product line, current industry products and technologies.
 Focuses on delivering a positive customer experience according to Dell standards.
 Monitors and tracks issues to ensure accurate resolution.
 May be involved in revenue generation activities with current Dell customers.
 Reviews and distributes pertinent cross-functional information.

Desired Skills
Strong telephone etiquette skills.
Able to communicate over the phone effectively.
Basic knowledge of Dell products, customer service, policies and procedures.
Strong knowledge of computer and navigating through open applications.
Experience in Technical or Semi - Technical process preferred
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