Emphasis is Recruiting for the post of Customer Support Executive

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Job Type

Not Specified

Min Experience

0 Yr

Max Experience

20 Yr

Job Description OPENINGS FOR Australian/Canadian/UK/US VOICE PROCESS
Designation CUSTOMER SUPPORT EXECUTIVE - VOICE PROCESS

Experience
Graduate Freshers or Candidates with Min 6 months International Voice Process Mandatory.
Candidates with other domain or non bpo exp of min 3 years may also apply.

Desired Skills

Excellent spoken English communication skills
Voice based process and involves night shifts
Ability to handle Inbound calls
Customer service oriented skills
Basic understanding of Internet

Walkin Time 11 AM to 4 PM

How to Apply:

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posted May 7, 2014 by anonymous

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Job Location: Bangalore

Desired Skill Set:

• Pursuing Bachelors, Master’s Degree or PhD in Computer Science or equivalent.
• Completed coursework in operating systems, computer architecture, compilers or networking, Distributed system, Data mining, Web development, User Interface design.
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• Knowledge with Python, Perl, shell, or other scripting languages.
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• Knowledge with CSS, HTML, XML, Flash, JavaScript.
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• Previous internship experience is a plus.
• Willingness to learn new technologies, including commercial and open-source.
• Strong interpersonal, written and verbal communication skills.

Job Description:
As a New College Graduate, you get exposure to huge range of software platform technologies that are loved by customers all over the world. So, what is your passion? Where do you see yourself working? Is it in Systems, Computer virtualization, Operating Systems, Cloud Networking and Security, Distributed systems, Performance engineering, Front End Engineering, Backend engineering, User Experience, User Interface, or Quality Engineering.

Dell is hiring tech support executive at Hyderabad and Bangalore

Role Overview
Responsible for providing telephone diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Responds to customer technical problems/issues related to hardware, software and networking via phone.

Role & Responsibilities
 Assists customers by diagnosing problems and providing resolutions for technical service
 Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
 Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
 Identifies, researches and provides input on unique or recurring customer problems.
 Remains knowledgeable of Dell’s product line, current industry products and technologies.
 Focuses on delivering a positive customer experience according to Dell standards.
 Monitors and tracks issues to ensure accurate resolution.
 May be involved in revenue generation activities with current Dell customers.
 Reviews and distributes pertinent cross-functional information.

Desired Skills
Strong telephone etiquette skills.
Able to communicate over the phone effectively.
Basic knowledge of Dell products, customer service, policies and procedures.
Strong knowledge of computer and navigating through open applications.
Experience in Technical or Semi - Technical process preferred
Minimum 10 + 2 with 12 months of International Contact Centre Exp.