Small Discussion About Conversational UI?

Question

What is Conversational UI?

A conversational interface is any UI that mimics chatting with a real human. The idea here is that instead of communicating with a computer on its own inhuman terms

Conversational UI is simply a chatbot experience that processes language in a natural way as if you were texting or speaking with another human being. A typical experience with technology, this included computers, websites and mobile apps, is conducted in a way that requires people to click on different icons or links in order to get the computer to do anything. It’s neither natural nor human-like communication, even if by now we are pretty used to it and expect it.

Conversational UI makes the switch to a human form of communication as if a human were to have a normal conversation with another person. Currently, the two popular ways of engaging with conversational UI is through actual speech, think Amazon’s Alexa or through chatting and typing with a chatbot, think Facebook’s Messenger. We’ll focus on the latter type in this post.

A Conversational UI gives the privilege of interacting with the computer on human terms. It is a paradigm shift from the earlier communications achieved either by entering syntax-specific commands or clicking icons. Conversational interface allows a user to tell the computer what to do. Conversational UI is more social in the way the user “contacts”, “invites” and “messages” than the traditional apps that are technological in nature where the user downloads and installs.

The interface is platform-agnostic working well across desktop, smartphone and smartwatch. Conversational UI also work well in devices that do not have screens, as that of Amazon Echo. The most alluring feature of conversational interfaces is the way they facilitate frictionless experiences for a user working with a computer.

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