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Technical Support/ System Engineer at Capgemini

0 votes
108 views

Company Name

Capgemini

Location

Noida, Uttar Pradesh, India

Job Type

Permanent

Min Experience

0 Yr

Max Experience

1 Yr

Functional Area: IT Software - System Programming

Type of Industry: IT-Software / Software Services

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Required Candidate Skills :
Handling Trouble Tickets in the form of Calls/Online Requisitions/ Emails / Voice Mails.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system.
Respond to enquiries from clients and help them resolve and hardware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of Computer equipment by providing necessary training and advice.
To allocate more complex calls to the relevant IT Support member.
To arrange for external technical support where problems cannot be resolved in house.

How to Apply:

Please log in or register to check.

About Company

Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company- 90,000 people in North America, Europe, and the Asia Pacific region. Management and support roles aside, our employees are grouped into four major disciplines, each of which is governed by its specific economic rules, and managed with its own profit. Capgemini helps clients deal with changing business and technology issues. Our relationship with clients is a partnership-we bring our experience, best practices and tools to apply to clients unique requirements
posted Mar 21, 2016 by anonymous

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