top button
Flag Notify
    Connect to us
      Site Registration

Site Registration

Technical Support/ System Engineer at Capgemini

0 votes

Company Name



Noida, Uttar Pradesh, India

Job Type


Min Experience

0 Yr

Max Experience

1 Yr

Functional Area: IT Software - System Programming

Type of Industry: IT-Software / Software Services


Required Candidate Skills :
Handling Trouble Tickets in the form of Calls/Online Requisitions/ Emails / Voice Mails.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system.
Respond to enquiries from clients and help them resolve and hardware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of Computer equipment by providing necessary training and advice.
To allocate more complex calls to the relevant IT Support member.
To arrange for external technical support where problems cannot be resolved in house.

How to Apply:

Please log in or register to check.

About Company

Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company- 90,000 people in North America, Europe, and the Asia Pacific region. Management and support roles aside, our employees are grouped into four major disciplines, each of which is governed by its specific economic rules, and managed with its own profit. Capgemini helps clients deal with changing business and technology issues. Our relationship with clients is a partnership-we bring our experience, best practices and tools to apply to clients unique requirements
posted Mar 21, 2016 by anonymous

  Help Others, Promote This Job
Facebook Share Button Twitter Share Button LinkedIn Share Button

Related Jobs

Educational Qualification: B.Tech,BSC,CA,MSC,MCA

Functional Area: Application Programming

Type of Industry: IT-Software Services

Required Candidate Skills :
Any B.Tech or BSC or BCA or MSC or MCA Graduate with 0-1 experience in a similar role with good written and oral communication skills can apply.
Must be good in MS SQL .
Must be flexible to work in rotational shifts.
Must be able to work under pressure and meet deadlines.
Fast Learner with excellent analytical and problem solving skills required.
Self-motivated, self-starter, team-player.


Job Description:
Investigate and resolve customer/client inquiries relating to the issues in the billing software on daily basis.
Successfully understand client issues, conduct any necessary technical research (code review, database queries, traces, debug, etc)
Diagnose and resolve technical software issues by checking with Tech-Lead and other members.
Provide an effective and efficient client response service.
Responsible to take timely backups and work closely with the production team.
Liaison between the testing /development /client leads for providing support in project deployment.
Responsible for analysing technical and functional issues and then escalating/communicating appropriately with other internal teams.
Potential to provide technical assistance during new installations on-site.
Takes ownership and responsibility of cases while escalating whenever appropriate and follow up till closure of issues


Eligibility Criteria:
Any graduates with Min 6 Months – 2 years of Experience in Any International Voice calling process
Must have Excellent Communication skills
Interest to work in networking / Technical platform
Flexible to work in rotational shifts including night shifts
Passion to pursue career in Networking platform

CSS Logo

Job Roles:
Responsible in resolving technical queries to US customers
Transport facility will be arranged with high security measures

Note: Walkin candidates please mention “Ref-Shalson Sr.HR” on top of your Resume CSS Corp

Walk-in Date: Any working day in September 2014
Walkin Time: 10 AM

CSS Corp, Ambit IT park,
Ambattur Industrial Estate,

Contact Person:
Shalson Nagarajan